“Professionals” and Do-It-Yourself Carpet Cleaning Machines That Could Jeopardize Your Warranty
(Part 3 of 3)
Many of our clients call us to tap into our knowledge about the details of their carpet manufacturer’s warranty. Usually, they get an email reminder to have their carpets professionally cleaned in order to protect their warranty.
A few years ago, a homeowner could rent a machine at the local grocery store, grab a few bottles of cleaning solution, get a quick overview lesson and clean their carpets to extend their carpet warranty.Not the case today. Now the carpet manufacturers (listed below) require a professional cleaning by a certified professional.
Today, Shaw specifically requires the company to be IICRC (Institute of Inspection Cleaning and Restoration Certification) certified.With this knowledge, I did a quick yellow pages search (online, of course) of professional carpet cleaning companies. It revealed that in Milwaukee and Madison there are over 365 companies listed. Of the 365 companies, only 36 are IICRC certified! That’s less than 10% of all carpet cleaning companies that are properly certified to clean carpet to the manufacturer’s specifications.
So, why are so few companies properly certified?
Simple. It costs money and time.
Industry certification requires ongoing experience, continuing education credits, and a annual fee. This two day certification instructs companies and individuals about carpeting and the best way to clean carpet.
Here are a few of the items covered in training:
- Carpet fiber types and detection. Lack of knowledge regarding fiber type can destroy the carpet
- Different steps in the soil removal process. Pre-vacuuming dramatically reduces the soil in the carpet and improves cleaning effectiveness
- Different cleaning processes, equipment and methods
- The cleaning fundamentals (see previous article that I wrote about the Cleaning Pie Chart)
- Best pH cleaning solutions for soil, grease, and other common household spots.
- Proper and most efficient spot treatment without damaging the carpet
These are just a few of the key topics covered in the carpet cleaning certification course–topics that every professional carpet cleaner should be aware of when cleaning.
At Bluegreen, our philosophy is to invest heavily in training, product knowledge, new industry technology and breakthroughs, and customer service training, so we do the job right and give our clients a safe and effective cleaning experience. Not all companies take this training serious.
To find a carpet cleaning company that is certified, visit the IICRC website (www.iicrc.org)
Carpet Cleaning DIY
Okay, enough about the professionals, how about the Do-it-Yourselfers?
In between professional cleanings, there are times that a homeowner may want to remove some spots and do a quick traffic lane clean. There are many different ways to go about cleaning spots and spills and even more different types of equipment. Most machines sold or rented, will not be CRI (Carpet and Rug Institute) approved and could cause damage to your carpet. Even worse, the machine may damage the carpet and leave too much water in the carpet and pad causing mold and bacteria growth.
But, for the persistent homeowners, let me give you a few options.
Prior to beginning the cleaning, remember to look for the CRI logo on the equipment to fulfill the carpet manufacturer’s warranty guidelines. There are many carpet cleaning machines that are not CRI approved.
For additional information about Bluegreen’s steps and processes for cleaning, please visit our website.