Director of Client Experience

Job Description

The Director of Client Experience will take ownership of the client experience online, in proposals and contract management for commercial accounts.


  • Support Account Executives by providing good communication tools and processes to Team Members.
  • Thoroughly understand the Client Experience from first impression (online, phone, referral source, etc) to billing and follow-up for next service.
  • Manage Commercial Contracts, due dates, renewals and referrals.
  • Develop and maintain regular reporting to Operations Manager and President.
  • Manage & develop the client experience on the website and customer portals.
  • Work with Operations Manager in developing and maintaining the Technician Client Experience Training Manual
  • Attend and participate in weekly/monthly Leadership meetings
  • Ensure that the CRM database (Service Monster and Zoho, etc.) is updated and entered correctly.
  • Manage Marketing budget and stay within target.
  • Perform necessary duties of any vacant roles below your primary position, as necessary.
  • Assume additional responsibilities as directed by President



  • High school graduate with a minimum of five years of customer service and office experience
  • Kind, understanding, and positive attitude
  • Willingness to honor Bluegreen’s core values of Integrity, Continual Improvement, Optimal Efficiency, and Team Minded.
  • Time management and organizational skills
  • Clear and informative verbal and written communication skills
  • Work well in fast pace, team oriented environment
  • Proficiency in Microsoft Office products
  • Experience with internet-based CRM systems preferred
  • Full-time


Your Benefits

  • Great co-workers
  • Base salary
  • Paid time off and Holidays
  • 401K/IRA matching
  • Opportunity for growth and to continually improve your skills
  • Customer interaction
  • Responsibility to make educated and informed decisions on the job